Responsible Gaming
at lb98
lb98 is committed to providing a safe, fair, and enjoyable betting environment for every player across Bangladesh. We believe gaming should always be a form of entertainment — never a source of financial or emotional distress. Our responsible gaming framework puts your wellbeing at the centre of everything we do.
Our Commitment
Gaming Should Always Be Fun
At lb98, we recognise that for the vast majority of our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar — betting on cricket, playing live casino games, and spinning slots is a recreational activity enjoyed in moderation. We are proud to support that experience. However, we also understand that for a small number of individuals, gambling can develop into a pattern of behaviour that causes genuine harm.
Our responsible gaming programme is not a compliance checkbox. It is a living commitment backed by real tools, dedicated support staff, and a firm policy framework designed to detect warning signs early and intervene where necessary. Every feature described on this page is available free of charge to all lb98 Account holders at any time — no questions asked.
lb98's responsible gaming principles are built on four pillars: prevention (stopping harm before it starts), awareness (helping you recognise the signs of problem gambling), intervention (providing tools that let you take back control), and support (ensuring you are never alone if gambling becomes a problem).
We encourage every player to read this page in full — not because you must, but because understanding these tools empowers you to enjoy lb98 on your own terms, safely and sustainably.
Need Help Right Now?
Our responsible gaming support team is available around the clock, every day of the year — including during BPL season, Eid, and all Bangladeshi public holidays.
Support Email:
[email protected]Live Chat available 24/7 · Response within minutes · Bangladesh Standard Time (BST, UTC+6)
Player Protection Tools
Six Ways lb98 Keeps You in Control
Every tool below is built into your lb98 Account and can be activated instantly from your Account settings or by contacting our support team directly.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your lb98 Account. Limits take effect immediately when reduced and can be increased only after a mandatory 48-hour cooling-off period, giving you time to reflect before spending more. Limits are denominated in Bangladeshi Taka (৳ BDT) and can be set as low as ৳100 per day.
Time-Out (Short Break)
Take a structured short break from the lb98 Platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your Account remains open but you cannot log in, place bets, or access any games. Existing withdrawals of pending balances will still be processed during your break period.
Self-Exclusion
Choose to exclude yourself from the lb98 Platform for a longer period — 3 months, 6 months, 1 year, or permanently. Self-exclusion immediately locks your Account and suspends all marketing communications. During the exclusion period, lb98 will make every reasonable effort to prevent you from reopening your Account, including a mandatory review call before any reinstatement is considered.
Reality Check Alerts
Enable session duration alerts that notify you after a set amount of time spent playing on lb98 — for example, every 30, 60, or 90 minutes. Each alert displays your current session duration and net session result, giving you a clear, unbiased snapshot of your activity so you can make an informed decision about whether to continue playing.
Loss Limits
In addition to deposit limits, lb98 allows you to set a maximum net loss threshold per day, week, or month. Once your losses reach the defined limit, your access to real-money betting is automatically suspended for the remainder of that period. This tool is particularly useful for players who want to keep their entertainment budget strictly under control.
Marketing Opt-Out
Withdraw your consent to receive promotional communications from lb98 at any time — including BPL betting promotions, Eid reload bonuses, welcome offer reminders, and all other marketing messages. Once opted out, lb98 will cease all promotional contact within 24 hours. This does not affect transactional Account communications such as deposit confirmations or security alerts.
Step-by-Step Guides
How to Activate Each Tool
Activating any responsible gaming tool on lb98 takes less than two minutes. Here is how to use each one.
- Log in to your lb98 Account
- Navigate to Account Settings → Responsible Gaming
- Select "Deposit Limits" from the menu
- Choose your limit period (daily / weekly / monthly)
- Enter your desired limit amount in ৳ BDT
- Confirm with your Account password — limit is live immediately
- Log in to your lb98 Account
- Go to Account Settings → Responsible Gaming
- Select "Time-Out / Short Break"
- Choose your break duration (24h / 48h / 7 days / 30 days)
- Confirm your selection — Account access is suspended immediately
- Alternatively, contact [email protected] to request a time-out on your behalf
- Contact lb98 support at [email protected] with subject "Self-Exclusion Request"
- State your preferred exclusion period (3 months / 6 months / 1 year / permanent)
- Our team will verify your identity and process the exclusion within 24 hours
- You will receive confirmation by email once the exclusion is active
- All pending withdrawals will be processed to your registered payment method
- Marketing communications will stop within 24 hours of confirmation
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Recognising the early warning signs — in yourself or someone close to you — is the first and most important step toward getting help. If any of the statements below feel familiar, we encourage you to reach out to lb98 support or use one of the tools described above.
Self-Assessment
Check Your Gambling Habits
Use this brief checklist to reflect on your current relationship with gambling. This is a private self-assessment tool — lb98 does not collect or store your responses. Be honest with yourself: the purpose is to help you, not to judge you.
If you answer "Yes" to three or more questions below, we strongly encourage you to speak with the lb98 responsible gaming team or activate one of the player protection tools available in your Account settings. Seeking help early is always easier than waiting until gambling has caused significant harm.
If you answer "Yes" to five or more questions, please consider requesting a self-exclusion from lb98 and reaching out to a professional gambling support service in Bangladesh or your local area. Our support team can provide guidance on available resources.
Personal Gambling Self-Assessment
Age Verification Policy
Strict 21+ Access Policy
Protecting minors from gambling harm is one of lb98's most fundamental responsibilities. Our age verification process is designed to be thorough and consistent, with zero tolerance for underage access to the Platform.
Registration-Stage Verification: Every new lb98 Account applicant is required to declare their date of birth during the registration process. Applicants who declare an age below 21 years will be immediately declined and cannot proceed with Account creation.
KYC Document Checks: Before a player's Account is fully activated and before any withdrawal is processed, lb98 requires the submission of a valid, government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — that confirms the player is aged 21 or above. Accounts that cannot pass this verification step will remain suspended until valid documentation is provided.
Ongoing Monitoring: lb98 reserves the right to request additional age verification documentation at any point during a player's Account lifetime, particularly where Account activity raises reasonable doubt about the player's age. Players who fail re-verification checks will have their Account suspended pending review.
Underage Account Discovery: If lb98 discovers that an Account has been opened by an individual under the age of 21 — whether through self-disclosure, third-party report, or internal detection — the Account will be immediately and permanently closed. Any funds deposited will be refunded to the originating payment method (bKash, Nagad, Rocket, or bank account) where technically feasible, after deducting any winnings generated, which will be forfeited.
Parental Controls: lb98 strongly encourages parents and guardians to use device-level parental control software to prevent minors from accessing online betting platforms. If you believe a minor has opened an Account on lb98 without your knowledge, contact [email protected] immediately with the relevant Account details.
- Bangladesh National Identity Card (NID)
- Valid Bangladeshi Passport
- Birth Certificate (government-issued)
- Bangladesh Driving Licence
- Any government-issued photo ID showing date of birth
Play Responsibly
Tips for Healthy Gambling Habits
Whether you are betting on Bangladesh cricket, playing live roulette, or spinning slots, these practical tips will help you keep gambling a safe and enjoyable activity.
Set a Budget Before You Play
Decide how much you are comfortable spending before you open the lb98 Platform. Use the deposit limit tool to enforce that budget automatically. Only gamble with money you can genuinely afford to lose — never with money set aside for rent, food, or family needs.
Keep Track of Time
It is easy to lose track of time when you are engaged in a game or live match. Use lb98's reality check alerts to receive regular session reminders. Set a session time limit before you start and honour it — even if you are winning.
Never Chase Losses
Chasing losses is one of the most common and harmful patterns in problem gambling. If you have reached your session budget, stop. The odds do not change because you have lost — every bet is independent. Accept losses as the cost of entertainment and walk away.
Avoid Gambling Under Influence
Gambling while under the influence of alcohol or substances impairs your judgement and decision-making. lb98 strongly advises against placing bets or playing games when your ability to make clear-headed decisions is compromised. If in doubt, use the time-out tool and return when you are in a better state of mind.
Keep It as Entertainment
lb98 is an entertainment platform, not a way to generate income. Treat every ৳ spent on the Platform the same way you would treat the cost of a cinema ticket or a meal out — as spending on an enjoyable experience, with no expectation of financial return.
Talk to Someone You Trust
If you feel that gambling is becoming a problem but are not ready to speak to lb98 support, try talking to a trusted friend, family member, or colleague. Simply articulating your concerns to another person can be a powerful first step toward regaining control of your habits.
Your Wellbeing Comes First at lb98
Explore our games, read our FAQ, or log in to manage your responsible gaming settings directly in your Account. Remember: lb98 support is available 24/7 if you ever need guidance.